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Khang Khoom is the operator of https://khangkhoom.com By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer. (Khang Khoom) will NOT refund the value of any shipping paid.
Returns/Exchanges shipping costs:
Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Customers are responsible for return and exchange shipping costs to and from Khang Khoom. If your returns are inspected and rejected for any reasons, you will be responsible for all shipping costs.
Delivery Terms:
Transit Time Domestically: In general, domestic shipments are in transit for 2 - 10 days
Transit time Priority shipping
Generally, orders shipped priority are in transit for 1 - 5 days. This varies greatly depending on weight of your order at checkout. The weight of your order will determine as domestic or priority shipping.
Order processing:
Please allow up to 1-3 days for all orders processing. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. All orders placed on Fridays will be processed and ship the following week ( Monday). We do not ship on weekends. (Saturday-Sunday). In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Change Of Delivery Address:
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
P.O. Box Shipping
Khang Khoom will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Khang Khoom encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Khang Khoom at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Process for parcel damaged in-transit
We will process an investigation and determined an appropriate solution under the circumstances.
Process for parcel lost in-transit
We will process an investigation and determined an appropriate solution under the circumstances.
Customer service
For all customer service enquiries, please email us at customerservice@khangkhoom.com Mon-Fri 8 a.m-9pm PST